Refund Policy

We want Pro to be straightforward. This policy explains when a subscription payment may be refunded.

All payments are processed securely through our payment partner, Stripe, and are subject to their terms and conditions.

You may be eligible for a refund if:

• You cancel your first Pro subscription within 14 days of purchase
• A technical issue prevented you from using the Service and our support team could not resolve it
• You were charged in error, including duplicate charges or charges after cancellation
• The Service was unavailable for an extended period because of an issue on our side

Refunds will NOT be issued in the following cases:

• Cancellations after the 14-day money-back guarantee period
• Partial billing periods, including cancellation mid-month
• Account suspension or termination for Terms of Service violations
• Failure to use the Service or its features
• Renewals of an existing subscription

You can cancel Pro at any time from your account. After cancellation:

• Future payments stop
• You keep Pro access until the end of the current billing period
• Your account returns to Free when that period ends
• Unused time is not prorated unless the 14-day guarantee applies

To cancel your subscription, visit Dashboard → Manage billing.

If you believe you are eligible for a refund based on the conditions outlined above, contact us through your account dashboard or email legal@beecargo.net.

• Your account email address
• Transaction ID or receipt from Stripe
• Detailed explanation of why you are requesting a refund
• Any relevant screenshots or documentation

Our support team will review your request within 3-5 business days and respond via email.

If your refund request is approved, the refund will be processed within 5-10 business days. The refund will be issued to the original payment method used for the purchase.

Please note that your bank or payment provider may take additional time to process the refund and credit your account.

If you file a chargeback or payment dispute with your bank or credit card company without first contacting our support team, we reserve the right to:

• Immediately suspend or terminate your account
• Ban your payment method from future purchases
• Pursue legal action if fraud is suspected

We strongly encourage you to reach out to our support team first to resolve any billing issues before initiating a chargeback.

We reserve the right to modify this Refund Policy at any time. Any changes will be posted on this page with an updated "Last updated" date. Your continued use of the Service after changes are posted constitutes acceptance of the updated policy.